Privacy
What we do with your information
Plain language, no hiding. This page says exactly what this website collects, who can see it, and how to have it removed.
Who this is about
This website is run by HS3 Travel Consultancy (SMC-Private) Limited, registered with the SECP under CUIN 0341742, NTN J283919. Our office is at 3rd Floor, Regency Plaza, MM Alam Road, Gulberg, Lahore. For anything on this page, write to [email protected] or call +92 321 5088 222.
What we collect, and when
We only collect what you type in yourself. Nothing is taken quietly.
| When you | We receive |
|---|---|
| Send an enquiry | Name, phone, email, service, destination, your notes, partner code |
| Book online | The above, plus city, travellers, room, travel dates and the package you chose |
| Attach a payment slip | The image or PDF you upload, and the amount you tell us |
| Track your file | Your reference and phone number, used only to match your record |
| Use the live chat | What you type, and technical details your browser sends |
| Use the eligibility checker | Nothing. Your answers stay in your browser and are never sent to us |
We do not ask for passport numbers, CNIC numbers or card details on this website. If a page ever asks you for those, it is not ours — close it and call us.
Why we hold it
To answer your enquiry, prepare a quote, run your booking, prepare your visa file, and keep a record of what was agreed. We do not sell your information, rent it, or hand it to anyone for marketing.
When a visa file requires it, documents you give us are submitted to the relevant embassy or consulate — that is the purpose of the file, and nothing goes to them that you have not provided for it.
Who inside HS3 can see it
Only our staff, and not all of them see everything. A consultant sees the clients assigned to them. Financial figures — what a file earns the company — are visible to the Managing Director alone. Every change to your record is logged with the name of the person who made it.
The companies that help us run this
We use a small number of services, and each one only gets what it needs:
- Supabase — stores the database and the payment slips you upload
- Cloudflare — delivers this website and keeps it online
- Tawk.to — runs the live chat window and keeps the conversation
- Resend — delivers the notification email to our office
- Travelpayouts — powers the flight search on our flights page
- WhatsApp — only if you choose to message us there; then WhatsApp's own terms apply
These services keep data on servers outside Pakistan. That is normal for web services, and worth knowing.
How long we keep it
Enquiries that go nowhere are kept while they may still be useful to you, and cleared when they are not. Bookings and visa files are kept as long as the business record requires — for a visa file that usually means years, because a past application matters to a future one. Payment slips are kept with the booking they belong to.
You can ask us to delete your record sooner. We will, unless we are required to keep it.
What you can ask for
- A copy of what we hold about you
- A correction, if something is wrong
- Deletion of your record
- That we stop contacting you
Write to [email protected] from the email address on your file, or call the Lahore desk. We will confirm who you are before changing anything — that protection works in your favour.
Cookies and tracking
The live chat window and Cloudflare set small files in your browser so the chat works and the site loads properly.
The flight search on our flights page is provided through Travelpayouts. It sets its own files so that, if you go on to book with one of the airlines or agents it lists, they know the enquiry came from us. It costs you nothing and does not change your fare. We do not run advertising trackers, and we do not sell your details to advertisers.
Your browser can block all of these. The site still works; the chat and the flight search may not.
Children
This website is for adults arranging travel. A minor travelling on a family file is handled through the parent or guardian, who is the person we deal with.
Changes
If this policy changes we will change the date below rather than quietly editing it. Last updated 19 September 2026.
In short
- We collect only what you type
- No card or CNIC numbers on this site
- Your payment slip is private — staff only
- Nothing is sold or shared for marketing
- Ask us and we delete it